Awarded a President’s Faculty Innovation Grant as a faculty-driven research/project.

The need to cultivate quality improvement in higher education institutions is fueled by increasing demand for high customer-satisfaction levels and accountability by stakeholders. A problem identified at Thomas More University (TMU) includes the absence of written standard work processes. Higher education institutions’ employment of Lean Six Sigma (LSS) emerges as a tool for higher education institutions to consider for improving quality. Research findings resulted in the strong recommendation that TMU pilot LSS. Quality improvement and mission compliance could be achieved through written standard work processes, metrics, and elimination of non-value added steps. TMU is also projected to gain significant returns on investment (ROI).